How to verify suspicious assistance messages coming with the name BJ77

Do not assume any phone, SMS, email, or chat message using the name BJ77 is legitimate. Someone may ask for confidential information under the pretext of assistance, identity verification, account recovery, refunds, or security solutions. The purpose of this checklist is to prevent harm until the message is independently verified.

One-line rule: Stop if there is urgency, a request for confidential information, or unfamiliar payment instructions; do not respond and verify through a separate source.

What to do first upon seeing the message

1. Temporarily halt responding, calling back, pressing any buttons, or opening files.
2. Note the sender's number or username, time, language of the message, and the claim; keep a screenshot if necessary.
3. Do not use the phone number, email, QR code, file, or link provided in the message as the sole source for verification.

Major signs of suspicion

• The message is pressuring you to respond immediately, prevent account closure, or send money quickly.
• Requesting OTP, password, PIN, recovery code, identification, or selfie.
• Asking for fees under the guise of refunds, unlocking, or identity verification.
• Asking to screen share, install remote-access software, or install unfamiliar apps.
• The sender is claiming privacy, avoiding questions, or only asking to use the contact method provided in the message.

How to verify identity

1. Without using the contact provided in the message, cross-check the contact information with a source you already know and have verified separately.
2. Name, logo, profile picture, or identification document photo alone is not proof; check the domain spelling, number, and consistency of the claims separately.
3. Do not send any confidential code or document copy before verification. If identity is not confirmed, treat the message as unverified and cease communication.

Never send the following information in a message

• OTP, password, PIN, recovery code, or security answer.
• NID or identification document photo, selfie, signature, and unnecessary personal information.
• Card number, CVV, mobile financial service PIN, or complete transaction confidential information.
• Permission for screen sharing, remote access, or installation of unfamiliar apps.

If asked to send money

Do not send money following the instructions in the message, regardless of the name given for verification fee, unlocking fee, deposit before receiving a refund, or urgent payment. If you have already sent, do not attempt to rectify the situation by sending again. Preserve TxID or reference, time, amount, recipient, screenshot, and conversation. Then contact a separately verified assistance channel of your bank or mobile financial service, not the number in the message.

If you have already provided information, the first step

1. Stop communication with the suspicious person and do not delete evidence.
2. Change your password from a trusted and updated device, sign out from other sessions, and change any instances where the same password is used elsewhere.
3. If OTP, PIN, card, or mobile financial service information is compromised, take blocking or security measures through a separately verified channel of the relevant service provider, not the number in the message.
4. Check account and transaction alerts and report unauthorized activity promptly.
5. If you have sent an identification document or selfie, keep a record of what, when, and to whom you sent it; seek assistance from the relevant service provider or authority as needed.
6. After preserving evidence, block and report the sender.